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Zendesk pricing review

Ticketing and an AI-assisted customer service suite.

Verdict

Support Team costs $25 per agent a month, or $19 billed yearly. Suite Team is $69, or $55 billed yearly, and Suite Professional is $149, or $115 billed yearly.

Pros

  • Monthly and annual prices are both published
  • Free trial available

Cons

  • No free plan
  • Copilot is a $50 per agent add-on, billed yearly

Plans and pricing

per agent per month · Free trial: Free trial available; length not confirmed

  1. Support Team$25
  2. Suite Team$69
  3. Suite Professional$149
  4. Suite Enterprise + CopilotCustomTalk to sales
PlanMonthlyAnnualIncluded
Support Team$25$19
  • Email and ticketing
  • Ticket routing
  • Prebuilt analytics dashboards
Suite Team$69$55
  • AI agents
  • AI knowledge base
  • Omnichannel routing
Suite Professional$149$115
  • Admin Copilot
  • App builder
  • Skills-based routing
Suite Enterprise + CopilotCustomCustom
  • Intelligent triage
  • Approval workflows
  • Sandbox

Frequently asked questions

How much does Zendesk cost?

Paid plans start at $19/mo, billed yearly (per agent per month). The top plan has custom pricing.

Is there a free trial?

Free trial available; length not confirmed.

What is the best plan for most teams?

Support Team costs $25 per agent a month, or $19 billed yearly. Suite Team is $69, or $55 billed yearly, and Suite Professional is $149, or $115 billed yearly.

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