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Help desk

Freshdesk pricing review

Ticketing, a shared inbox, and a knowledge base for support teams.

Verdict

Growth, Pro, and Enterprise cost $19, $55, and $89 per agent a month, billed annually. Monthly prices are not listed. The 14-day trial gives access to the Enterprise plan.

Pros

  • 14-day trial with Enterprise features
  • Knowledge base included from Growth

Cons

  • No free plan
  • Monthly prices are not listed
  • Freddy AI Copilot is a $29 per agent add-on

Plans and pricing

per agent per month · Free trial: 14 days, Enterprise features

  1. Growth$19 billed yearly
  2. Pro$55 billed yearly
  3. Enterprise$89 billed yearly
PlanMonthlyAnnualIncluded
GrowthNot listed$19
  • Ticketing and shared inbox
  • Customer portal and knowledge base
  • Analytics and reporting
ProNot listed$55
  • Multilingual help desk
  • Custom dashboards
  • Intelligent routing
EnterpriseNot listed$89
  • Skill-based routing
  • Sandbox
  • Audit logs

Frequently asked questions

How much does Freshdesk cost?

Paid plans start at $19/mo, billed yearly (per agent per month).

Is there a free trial?

14 days, Enterprise features.

What is the best plan for most teams?

Growth, Pro, and Enterprise cost $19, $55, and $89 per agent a month, billed annually. Monthly prices are not listed. The 14-day trial gives access to the Enterprise plan.

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